Data privacy

WEB-RADR Med Safety is committed to protecting your data privacy and security.

This Privacy policy sets out the manner in which this WEB RADR website (https://web-radr.eu/ ) and countries using the Med Safety App, processes personal data gathered from its users. It outlines the importance of the data and explains your rights under both the UK General Data Protection Regulation 2016/679 (UK GDPR) and the Data Protection Act 2018 (DPA). The WEB-RADR mobile application has been developed in accordance with the Data Protection Directive (95/46/EC) of the European Parliament and of the Council of 24 October 1995, and relevant national data protection legislation.

Please note that we do not accept responsibility or liability for any external websites that you may access via a link from this website. External websites will have their own privacy policies, which you should read.

Med Safety is used by several countries. Please see below individual links to country specific Med Safety privacy policies:  

United Kingdom (MHRA Yellow Card) in English

Netherlands (LAREB) in English

Croatia (HALMED) in Croatian

Ghana (Med Safety, FDA BlueForm) in English

Armenia (Med Safety) in English, Armenian, Russian

Botswana (Med Safety) in English

Democratic Republic of the Congo (Med Safety) in English, French

Ethiopia (Med Safety) in English

Kyrgyzstan (Med Safety) in English, Kyrgyz, Russian

Uganda (Med Safety) in English

Pakistan (Med Safety) in English

Nigeria (Med Safety) in English

Paraguay (Med Safety) in English, Spanish

South Africa (Med Safety) in English

Cabo Verde (Med Safety) in Portuguese

Honduras (VigiMedCA) in Spanish, English

Turkey (Med Safety) in Turkish

Lebanon (Med Safety) in English

Sierra Leone (Med Safety) in English

Moldova (Med Safety) in Romanian, Russian

Mozambique (Med Safety) in Portuguese

Senegal (Med Safety) in English

Tanzania (Med Safety) in English

Zimbabwe (MCAZ) in English

Tunisia (Med Safety) in English

Med Safety Data Privacy Policy

This policy explains how Med Safety collects, uses, and discloses your information when you use the app.

Data Retention and Disposal

WEB-RADR Med Safety will only keep your personal information for as long as necessary to fulfill the purpose for which the information is collected, including reporting or legal requirements.

If you have registered on the Med Safety website or app, we will retain your personal data as long as you are registered to use the services. You have the right to erase your registration details by closing your Med Safety account. To delete your account, please review the section below.

How to make a request to delete your account

Users have the right to request deletion of personal data associated with the app. To do this, please follow these steps:

  1. Open the app and navigate to “More”.
  2. Open “Profile”
  3. Locate the action “Request to Delete Account” (or similar).
  4. Follow the on-screen instructions to complete the deletion request.

Why do we need your information?

The data we collect depends on how you use the app. We will clearly disclose what data is collected within the app and through the App Store or Play Console’s Data safety section. However, here are some general categories:

  • Device Information: This may include your device model, operating system version, and unique identifiers. This data is used for app functionality and improvement.
  • Usage Data: We may collect data about how you interact with the app, such as features used and frequency of use. This data is used to improve the app and user experience.
  • Account Information (if applicable): We may collect your first name, last name, email and other account details. This data is used for account management and to provide functionality relating to report management and watch lists.

What happens after your request

Upon receiving your request to delete your account, we will start the process to delete your account and personal information. Please note that deleting your account will not delete any Med Safety reports you may have submitted, given that these contain potential safety information about a medicine, medical device or e-cigarette. However, we may remove personal identifiers from these reports if you request this under your right to erasure.

An email to confirm the process of deletion has been completed will be sent to the email associated with the account. You will then be unable to login using the account details or access your data from within the account.

Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page.

If you have any questions about the above privacy policies or your dealings with this site, please contact us at WEB-RADR@mhra.gov.uk.